Original reviews of software are written by the users themselves from their own experiences with the software. They cover both the good and the bad, and can be a useful source of information for other buyers of software. It is important to know where a reviewer’s source is from and what they are trying to accomplish with the software they are reviewing. Reviewers who aren’t honest can have many reasons, ranging from genuine satisfaction and a fair experience to untrue motives.
To ensure the integrity of reviews, all reviews are subject to the following reviews are subject to the following checks:
Identity Check – Each review is scrutinized for identifiers such as the author’s name, job title, and email address to confirm that it was written by a genuine person. The review will not be published when the reviewer’s identity cannot be verified. to be verified. Conflict of Interest Check – If the reviewer is in any way connected with the business being reviewed or directly competing, their review will not be published.
For clients, the same verification and quality control procedures are applied to all reviews regardless of their rating or the product being evaluated. This ensures that all reviews are treated equally and without bias.
Vendors are urged to respond to all reviews even those with low ratings, as this is a great opportunity to show they are paying attention and are interested in their customers’ feedback. Vendors should not attempt to influence reviews through the inclusion of a non-disparagement provision in contracts with customers since this is a violation of federal laws.